FAQs
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.
We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)
Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
Keys can be picked up on [insert specific time range] at the leasing office. Please bring a valid photo ID and any required move-in paperwork.
The security deposit is [$XXX], and it is returned within [XX] days after move-out, pending any deductions for damages or outstanding balances.
[Yes/No], utilities included are [list applicable utilities]. Residents are responsible for [list resident-paid utilities].
Residents can choose from [list available electric providers].
[Yes/No], [explain if community provides internet/cable or if residents need to set up their own service].
The available providers are [list ISPs and cable providers].
Guest parking is available at [specific location(s)], and guests must [mention if permits or registration are required].
Maintenance requests can be submitted through [online portal, phone, or office visit]. Emergency maintenance can be reached at [emergency contact number].
The pool is open from [XX:XX AM – XX:XX PM]. Pool rules must be followed at all times.
The fitness center is open [24/7 or specific hours].
The community allows [list allowed pets]. Breed restrictions include [list restricted breeds].
Pet fees include a [$XX] pet deposit, [$XX] non-refundable pet fee, and [$XX] monthly pet rent per pet.
Valet trash pickup is on [list days]. Trash must be placed out by [specific time].
Trash bins are located at [list locations].
Quiet hours are enforced from [XX:XX PM – XX:XX AM].
The standard lease term is [XX] months.
[Yes/No], [explain month-to-month availability and any additional fees].
Assigned parking spots are available for [$XX/month or by request].
[Yes/No], garages are available for [$XX/month].
Carports cost [$XX/month], and garages cost [$XX/month].
[Yes/No], package lockers are available at [location].
[Yes/No], residents must register [online or at the leasing office].
[Yes/No], packages are held for **[XX] days before being returned to sender.
Residents can reserve [clubhouse, BBQ area, etc.].
Reservation fees range from [$XX to $XX], depending on the amenity.
[Yes/No], the clubhouse can be reserved for [$XX/hour].
The maximum number of guests per resident is [XX].
Towing is enforced [mention rules, time, or unauthorized parking situations].
The towing company is [Company Name], reachable at [Phone Number].
[Yes/No], water bills are [individually metered or allocated based on unit size/occupancy].
[Yes/No], recycling bins are located [at specific locations].
Fees for lost or broken remotes/keys are [$XX per item].
Residents can pay rent at [list participating stores].
[Explain registration process and any additional costs].
[Yes/No], contactless move-in is available by [explain how].
[Yes/No], deliveries must follow [community delivery policies].
[Yes/No], a courtesy officer is available [mention contact method].
[Yes/No], [describe camera coverage].
[Yes/No], [mention camera locations].
[Yes/No], [explain any restrictions or approval process].
[Gas/Electric/Both] are available.
[Yes/No], guests [can/cannot] receive packages at the leasing office.
[Yes/No], guests staying longer than [XX] days must be registered.
Residents can have up to [XX] guests at a time.
[Yes/No], transfers for pest control issues are evaluated on a case-by-case basis.
Pest control is scheduled on [days].
[Yes/No], residents can request [list additional services].
Yes, our valet trash service requires specific bag sizes. Please check with management for the approved bag type.
Yes, our valet vendor offers recycling services. Contact the leasing office for details on accepted items.
Recycling requirements vary by vendor. Please refer to our recycling guidelines or speak with the management team.
The valet service collects up to [NUMBER] bags per designated pickup day.
Valet trash service is mandatory for all residents and included in your fees. Opt-out options may vary.
Resident events are held [FREQUENCY], and we encourage all residents to participate.
Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.
Yes, fire extinguishers are provided in each apartment for safety.
Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.
Yes, additional remotes or keys can be requested. Fees may apply.
Yes, residents are responsible for replacing their own remote batteries.
Yes, entry codes can be changed upon request. Contact the office for assistance.
Yes, apartments can be rekeyed upon request. Fees may apply.
Guest limits vary based on community policies. Please refer to the lease agreement for details.
Guests can stay up to [NUMBER] days before requiring management approval.
Guests can park in designated visitor parking areas.
Guest vehicle registration can be completed through our leasing office or online portal.
Yes, guest parking passes may require renewal based on the community's policy.
Guest parking in carports is only allowed if explicitly permitted by management.
Additional guest parking permits can be obtained from the leasing office.
Guest parking duration may be subject to community policies. Check with the office for details.
Opt-out options depend on the service type. Please speak with management for specific policies.
Installation fees for internet or cable depend on the provider. Contact your service provider for details.
Yes, the mail area is monitored via video surveillance for added security.
Yes, handicap-accessible apartments are available. Contact the office for availability.
Yes, our community offers private yards/green spaces for select units.
Yes, lawn services for private yards are managed by the community.
Yes, sprinkler systems are provided in private yards.
Approval is required for in-ground lanterns. Contact the office for installation guidelines.
Yes, a community garden/green space is available for resident use.
Yes, there are walking and jogging trails nearby.
Yes, designated smoking areas are available on the property.
Yes, planned community improvements or renovations are communicated in advance.
Yes, residents may receive discounts from local businesses. Ask the office for current offers.
Yes, public transportation and ride-sharing options are available nearby.
Yes, residents can join our online community groups for updates and discussions.
Yes, car washing and detailing services are available on-site.
Yes, electric vehicle charging stations are available.
Yes, bicycle storage and repair facilities are provided.
Yes, our community offers various programs and classes.
Yes, on-site storage units are available for residents.
We are in the [SCHOOL DISTRICT] district.
Yes, there are parks and recreational areas nearby.
Yes, farmers' markets and grocery delivery services are available.
Yes, nearby hospitals and urgent care facilities are accessible.
Popular local restaurants that deliver include [LIST].
Window dimensions vary by floor plan. Contact the office for details.
Apartments feature [FLOORING TYPE] throughout.
Appliance brands and models vary by unit. Contact management for details.
Yes, ceiling fans are installed in each unit.
Ceiling heights range from [HEIGHT] feet.
Yes, apartments are pre-wired for [SERVICES].
Yes, energy-efficient features such as [FEATURE] are included.
Yes, residents may paint with prior approval. Restrictions may apply.
Standard window coverings include [COVERING TYPE].
Apartments feature [SOUNDPROOFING DETAILS] between units.
Yes, storage closets/spaces are available in each unit.
The HVAC system has a BTU rating of [BTU NUMBER].
Yes, apartments feature accessibility options such as [FEATURES].
Lease renewal processes can be completed online or in-person.
Contact the office to update your contact information.
Subletting policies vary. Contact management for eligibility.
Early lease termination policies depend on lease agreements.
For noise complaints after hours, contact [CONTACT DETAILS].
Report lost/stolen items to the office or security personnel.
Yes, holiday decoration policies are outlined in the community guidelines.
Renter’s insurance is required. Minimum coverage details are available in the lease.
Residents can submit feedback via our online portal or office.
Satellite dish and antenna installations require approval.
Large deliveries should be coordinated with the office.
Smart doorbells and similar devices require management approval.
Grill use is subject to community policies.
Balcony/patio storage restrictions apply. Contact management for details.
Bicycle/scooter use is permitted within community guidelines.
Posting signs/notices requires management approval.
Yes, elevators are available for resident use.